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Customer support starts well before your customer picks up the phone. Through pro-active alerts, a highly personalized voice solution, and a CSR equipped with the tools to diagnose issues, AI is revolutionizing customer support.
Avoid bill surprises by keeping customers educated and on track through personalized alerts and notifications. The ability to set a budget and see actual, appliance level usage gives meaningful insights--available for non-smart meter and smart meter homes.
Explore Bidgely's DSM Solutions.
Smart speakers offer customers a conversation with their utility--without ever having to pick up the phone. The key to a voice solution is to ensure depth of analytics--otherwise utilities risk frustrating customers or losing trust. A good voice solution offers:
With an AI-enabled, comprehensive customer care solution, Customer Service Reps experience a reduced call volume, lowering operational costs, while allowing customers to get their answers immediately, or even proactively. When a customer does call, CSRs can use the Agent Tool: a utility-facing console that gives CSRs the power to quickly diagnose more significant issues, while helping customers digitalize.
Contact us to learn more about Agent.